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Urgent! Customer Relationship Officer (Public Customer Group) - The Hong Kong Jockey Club Career in hong kong

Customer Relationship Officer (Public Customer Group)



Job description

The Job

You will:

  • Provide personal services through a single point of contact to target customers
  • Identify ringleaders and high quality prospects during race meetings and at racing events
  • Develop and maintain relationship with customers through customer relations & grooming activities
  • Provide dedicated customer services in assigned public venues in racecourses during race meetings
  • Work closely with CS, event, catering and other service teams to deliver the best customer experience
  • Work as part of the effective and highly motivated team in delivering business objectives and results
  • Ensure compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s businesses.
  • Undertake other duties as assigned by Line Manager.
  • About You

    Yous should have:

  • Tertiary qualification or above in any disciplines
  • A minimum of 5 years’ solid experience in customer-facing environment such as airline and hospitality industry
  • Good ice-breaking skills, out-going personality and high team spirit at work
  • Ability to be presentable, confident, proactive, and detail-minded
  • Excellent interpersonal and communication skills in both English and Chinese
  • Computer literacy with Microsoft Word / Excel / PowerPoint
  • Ability to work on weekends, public holidays and at night time at Shatin / Happy Valley racecourse when required
  • Interest and knowledge of horse racing a definite advantage
  • Enquiries


    Required Skill Profession

    Financial Clerks



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