Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Senior Officer / Officer, Customer Service Centre (Counter).
Hong Kong Jobs | Expertini

Urgent! Senior Officer / Officer, Customer Service Centre (Counter) - Prudential plc Career in Hong Kong

Senior Officer / Officer, Customer Service Centre (Counter)



Job description

Prudential’s purpose is to be partners for every life and protectors for every future.

Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.

We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will provide and process information in response to customers’ enquiries, concerns, and requests in day-to-day counter operation at Customer Service Centre effectively and efficiently.

Job Responsibilities:

  • Provide and process information by referring to operation systems, guidelines, digitalization, and applications in response to customers’ enquiries, concerns and requests about insurance products and services

  • Respond to customer feedback in a timely and professional manner to enhance customers’ satisfaction

  • Support leaders to provide refreshment/enrichment training to new staff and offer advice to new and existing staff on case handling through regular case sharing to uplift service standard

  • Communicate and coordinate with different functions/departments to maintain a harmonious relationship to enhance the operation efficiency and effectiveness

  • Handle customer dissatisfaction, provide appropriate solutions and alternatives in a timely manner, and handle compliant cases assign by supervisors / escalations from junior staff

  • Oversee and assess staff activities, providing guidance and immediate assistance to junior staff

  • Job Requirements:

  • Secondary education or above

  • Passed IIQE paper 1, 3 and 5

  • 5 years of experience in Customer Service Operations

  • Good written/spoken English and Chinese (including Putonghua)

  • Good analytical and problem solving skills

  • Able and enjoy working with people of diverse backgrounds, with strong interpersonal skills

  • Highly organized self-starter, with the ability to meet tight deadlines

  • Able to work independently under pressure and deal with difficult situations in a friendly manner

  • Customer focused and result-oriented

  • Candidates with less experience may be considered as Officer


  • Required Skill Profession

    Information And Record Clerks



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Senior Officer Potential: Insight & Career Growth Guide